Monday, March 28, 2011
Wal-Mart Sales Flabby. Wal-Mart lacks leadership.
The recent article about Wal-Mart sales mired in the worst U.S. slump ever by Miguel Bustillo really angered me as Wal-Mart weekly customer. The article never touched on the real problem/solution which former naval officer, William Simon should know and be part of his DNA. You must have excellent Customer Service at every level to excel as a Team, Squad, Unit, Company. There is NO Leadership at Wal-Mart. Where do the Managers instill at the great morning pep rally. Wal-Mart has the worst customer service in the world or retail. Simon only answer was "return to Every Day Low Prices. Wal-Mart has the worst customer experience of retailer and price can't fix the problem. And, as an ad man I know that if the customer always comes FIRST and your company and product will be purchased with pride.